As a travel agency you have to work very securely and precise. Forgotten to ask for a confirmation? Your client will be lost at the entrance of a hotel,waiting for his shuttlebus. Written 6AM in place of 6PM? Your clients will wake up much to early in this day of their vacations. But this travel agency from England sent their clients to Puerto Rico instead of Costa Rica due to a letter wrong typed in the booking for thier flight: read the whole story!